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Privacy statement
Privacy Policy We respect your privacy. This policy explains the accepted privacy practices for our services at www.Luxtural.com including the purchase of our products (the "Website" and "Products" respectively, or collectively: the "Services"). It describes the ways we collect and use your personal information and how you can verify or control the use of the information you provide to us on the Web Site.

The Website is not directed to children under the age of 13. If you are under 13 years old, you may browse the Website; however, you must not purchase Products or provide us with any of your personally identifiable information. We strongly encourage parents to monitor their children's use of the Web. We will delete a child’s personally identifiable information if a parent so requests by sending an e-mail to support {-at-} luxtural.com. If we learn that a child under the age of 13 years has provided personally identifiable information to the Website without verifiable parental consent, we will use commercially reasonable efforts to delete such information from our databases.

Personally identifiable Information that we collect
We do not knowingly collect your personal identifiable information without your consent.
When you visit the Website, so as to better provide the Services to you, we may ask you to provide us with personal details such as your contact information (including name and title, e-mail address, mailing address and telephone number), gender, and age, skin type and brands and products you use.

If you decide to complete a registration with the Website or to purchase Products on line, you will be asked to provide us with additional information, such as credit card details (credit card number and expiration date) and delivery and billing address (including address, city, state, country and zip/postal code). To protect your personal information, we will also ask you to provide us with a username and password.

Further personally identifiable information may be collected when we exchange communications with you through the contact page, for example, if you submit an inquiry to our customer support, when you choose to share your personal details with us, or when you contact our Designated Copyright Agent. We may ask you to provide us with your name, title, contact details, subject and message.

We may automatically collect information through the use of log files and other means. If you register with the Website or purchase a Product online, then the information we collect will be partially personally identifiable. We will not knowingly make use of your personally identifying information, except as specifically indicated in this policy, or at the Website.

What do we do with your personally identifiable information?

We may use your personally identifiable information for the following purposes:

  • to provide you with the Services and to enable you to use them;
  • to improve and customize your experience with the Services;
  • to develop and improve the Website;
  • to better learn and understand what Products customers prefer;
  • to provide you with support, assistance and updates;
  • to handle inquiries, complaints and to collect payments;
  • to send you updates and notices, to provide you with information relating to the Services and to provide you with further marketing and advertising material, such as information about new Products that may interest you, subject to your prior indication of consent;
  • to facilitate communication between you and us, and between you and others;
  • to enforce the Website's Terms of Use;
  • to contact you as and when we believe it to be necessary;
  • to comply with any applicable law and assist law enforcement agencies as required;
  • to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;
  • to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;
  • For any other purpose stipulated in this policy, or in the Website's Terms of Use.

The information we share with others

We do not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.

We may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

  • When you use the Services. In these cases, we will share your information only to the extent required to facilitate your use of the Services;
  • If we reasonably believe that you have breached the Website's Terms of Use, or abused your rights to use any of the Services, or performed any act or omission that we reasonably believe to be violating any applicable law, rules, or regulations. In these cases, we may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;
  • If we are required, or reasonably believe that we are required by law to share or disclose your information;
  • In any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;
  • In any case where we may reasonably believe that sharing information is necessary to prevent imminent physical harm or damage to property;
  • If we organize the operation of the Services within a different framework, or through another legal structure or entity, or if we are acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this policy, with respective changes taken into consideration;
  • We may also share personally identifiable information with companies or organizations connected, or affiliated with us, such as subsidiaries, sister-companies and parent companies, with the express provision that their use of such information must comply with this policy.

Log files and aggregated information
When you use the Website or purchase a Product, we may use various technological measures to collect further information about your habits and store such information in web server log files, to maintain and enhance the Services, and to customize your experience. For example, we may record the frequency and scope of your use of the Website, the duration of your sessions, the web pages that you visit, the information that you read, Products and brands that you are interested of or that you purchase, advertisements that you view or click on, whether you have visited our Website before, and the geographic location of the computer system that you are using to sign-in or use the Website. We may collect and organize such information either by ourselves or by other third parties' services, like Google Analytics, for internal purposes, such as tracking on number of visitors, Products views, categories views, general online sales, sales of specific Products, etc. In any event, the information collected will be used solely under the provisions of this policy.

We may use anonymous, statistical or aggregated information, including by posting, disseminating, transmitting or otherwise communicating or making available such information through the Services, and by providing the information to users, suppliers, business partners, affiliates and any other third party, at our sole discretion, provided however, that the information will not identify you personally and that we will not knowingly, or intentionally use such information to reveal your identity without your consent, under the terms of this policy.

We may also use anonymous, statistical or aggregated information to properly operate and administer the Services, to improve the quality of the Services, to enhance your experience and customize the Services, to create new services or new Products, to change or cancel existing content or Services and to facilitate other internal, functional and statistical purposes.

Accessing your personal account
At any time, you may access your personal account and edit, or amend your personal information. If you find that the information, such as the billing or delivery information is not accurate, complete or updated, than you must make all necessary changes to correct it. Please keep in mind that false, incorrect, incomplete or out dated information may prevent you from registering with the Services, use the Services, impair our ability to provide you with the Services, handle shipping arrangements, provide you with support and contact you when required.

Data retention
At any time, we may review, retain and disclose any information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request, as well as our internal needs. However, by doing so we do not either expressly or impliedly endorse, affirm or in any manner assume any responsibility for such information.

Opt Out and deletion of personally identifiable information
At any time you may opt out of our mailing lists, by sending us an email to: support {-at-} luxtural.com or calling us at: 1-800-324-3658. In any case, we will not share your personally identifiable information with any advertisers, without your explicit consent. It may take up to 10 business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored in our databases, you may notify us of such request at the following email address: support {-at-} luxtural.com. We will inform you whether we accepted your request. We may refuse your request, for example, if we believe that deletion of certain information may jeopardize certain activities on the Website, or harm other users. In any case, we may keep any aggregated or anonymized information for statistical, marketing and other purposes.

Information security
We implement information security systems and procedures, to secure the information stored on our servers when using the Services. Specifically, we use SSL protocol to secure your personal information gathered when registering with the Services or when purchasing a Product online. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, we cannot guarantee that our services are immune to unauthorized access to the information stored therein and to other information security risks.

We may use cookies on the Website. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. We may use cookies on your web browser whether you are a registered user, or not.

We may use cookies for various purposes, such as to save you the need to re-enter your user name and password each time you log-in, to facilitate the use of the Services, to collect statistical information with respect to the use of the Services, to verify information, to customize the Services to your personal preferences and for information security purposes.

Some of the cookies may expire when the session ends and you exit your browser. Other cookies are saved on your computer’s hard drive. If you wish to block our cookies, then please use the help button in your browser and follow the necessary instructions. However, bear in mind that disabling cookies may complicate or even prevent your use of the Services.

Changes to this Privacy Policy
We may change and update the terms of this policy from time to time. All substantial changes that we make to this policy will be notified on the Website and take effect 30 days following their initial posting. Other changes will take effect 7 days after their initial posting on the Website, unless we amend the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.

If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Website.

Contact us
You are welcome to contact us with requests, comments and questions regarding this privacy policy by email at: support {-at-} luxtural.com, or by calling us at: 1-800-324-3658.

Last update: [May 13, 2009]  
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